Delivery & Returns

Delivery can be to any address as long the address at which your payment card is registered is also present on your order. All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; unfortunately we are unable to confirm an accurate time.

We will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and we shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

FREE UK DELIVERY
We offer free delivery to UK mainland only on selected products/ ranges with in our store. If free delivery is applicable this will be stated beside or near to the Buy button on the product page. Free mainland delivery excludes the following zones; Northern Ireland, Scottish Highlands & Islands, Offshore Islands & Channel Islands including the Isle of Wight. Please contact us providing your full postal address and the items you are interested in, to request an accurate carriage quote.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Force Majeure
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from us then you have 7 days to do so from receipt of goods. The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email to request a Returns Reference Number (RRN) and returns address. Goods can not be exchanged or refunded with out an RRN.

The goods should also be returned with their original box, packing and accessories.

If the return is due to faulty parts then we will offer a full refund or replacement provided we are aware of this within 7 working days.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. Please retain proof of postage and receipt of cost. Delivery costs can only be refunded upon proof of receipt.

This returns policy does not affect your legal rights.

Damaged or Missing Goods
Must be reported within 48 hours of receipt. Ensure the goods are thoroughly checked over before accepting and signing for the consignment. We recommend that you sign for your goods as damaged in the event you need to make a claim. A report of damage or missing items must be made in writing and sent to sales@westmount-living.co.uk within 48 hours.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on our website, or by email. 

We endeavour to process all orders taken before 12pm the same day for delivery next day* - subject to availability, size and weight. *depending on item, delivery may take 1-4 days.