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Terms and Conditions

Terms & Conditions

These terms and conditions apply to all transactions on this site. Please read them carefully. They do not affect your statutory rights. See full Terms & Conditions here 

This site is owned and operated by Westmount Living c/o Westmount Online Ltd (referred to as "Westmount Living/seller/we/our/us"). As the user of this website (referred to as "you/your/buyer/purchaser") you acknowledge that any use of this website including any transactions you make ("use/using") is subject to our terms and conditions below (which includes any other important hyper-linked sections e.g. Delivery and Returns information and terms and conditions, How to use this website, and Privacy policy. In addition to information supplied on our Customer Service link, please: Read through these terms and conditions carefully before using this website. Print a copy for future reference. Also read our Privacy policy section regarding your personal information. If you have any questions or comments with regard to these terms and conditions please contact us by email, Monday–Friday, 09:00 to 17:00 excluding Bank Holidays.

These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website.

The Contract Between Us

Any contract for purchases made through the website will be with Westmount Living. We must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Once payment has been received we will confirm that your order has been received by sending an email to you at the email address you provide in your registration form. The shipment email will include your name, the order number and the total price. Our acceptance of your order brings into existence a legally binding contract between us on these terms. Any term sought to be imposed by you in your order will not form part of the contract.

We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail or phone. This will be to inform you of the correct price of the goods, and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether.

See full Delivery and Returns Terms & Conditions here 

General Terms

These terms and conditions and all transactions relating to this website are governed by English law and are subject to the non–exclusive jurisdiction of the English courts. We do not accept amendments to these terms and conditions.

Additional terms and conditions may apply for prize competitions, online bidding, pre–release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.

These terms and conditions only cover the our website. Any other websites which are linked to from this site are governed by their own terms and conditions. We accept no responsibility or liability for the content or operation of websites, which are not under our control. We are required by law to tell you that sales can be concluded in English only and that no public filing requirements apply.

See full Delivery and Returns Terms & Conditions here 

This Website

We own the copyright, trademarks and other intellectual property rights in all material and content on this website, which you may use, download, copy, publish, transmit or otherwise make available by any other means only with our written consent for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited.

You may not create any link to this website without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on our website, we make no warranties, whether express or implied in relation to its accuracy.

All product information is supplied to us by our suppliers or the manufacturer. Products descriptions and images are to be used as a guide only. Dimensions and / or weights supplied to us by the manufacturer which are detailed in the descriptions are approximates and are subject to change without prior notice. Images supplied to us are for illustrational purposes only. Colour and design may vary slightly to what is displayed.

We make no warranty that the our website will meet your requirements or will be uninterrupted, timely or error–free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, and reliability of the website.

We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Westmount Living website.

Trade Descriptions Act

Every care has been taken to ensure that the descriptions and specifications of our products on this web site are correct. However, whilst the colour reproduction is a close representation, a colour variation in the actual goods may occur.

Payment Details

We accept payment by most Credit and Debit cards including Visa, MasterCard, American Express, Switch, Maestro and Delta. All product prices and delivery charges are shown in UK pounds sterling. Your payment card company will perform any currency conversion.

Upon receiving your order, we carry out a standard pre-authorisation check on your payment card to ensure there are sufficient funds in order to fulfil the transaction. No payment is debited from your card during this pre-authorisation check. Your card will only be charged upon dispatch of the items in your order. Your card will not be debited for items in your order which have not been dispatched, apart from magazine subscriptions, which, due to their nature are invoiced before the magazine is dispatched.

See full Delivery and Returns Terms & Conditions here 

Discount Codes

1. Account discount codes - Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
2. Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Website.

See full Delivery and Returns Terms & Conditions here 

Availability of Goods You Order

If we have insufficient stock to deliver the goods ordered by you, we will notify you as soon as possible and any sum debited by us will be re-credited to your account and we will notify you by email at the address given by you in your order form. The refund will be made as soon as possible and in any event within 30 days of your order. We are not be obliged to offer any additional compensation for disappointment suffered. Please note: we endeavour to bring our customers the best value we can by running special offers, but please remember stocks are limited at the special offer price, and subject to availability. We update our website as quickly as we can to minimise disappointment. The process of updating the website when goods have sold out at promotional price can take a few hours to update.

See full Delivery and Returns Terms & Conditions here 

Price Promise

We believe that all of our products offers excellent value for money and that our prices are among the most competitive either online or through retail outlets. We regularly check our prices to ensure that our products continue to represent exceptional value for money. If you find a product with our 'Price Promise' label for sale in Westmount Living cheaper anywhere else, we will match the lower price or in some cases beat the lower price. This applies to items for sale in any UK retailer - in stores, catalogues and online (excluding auction and market sites) for an identical product where the item is:

1. In stock and available for dispatch,
2. Listed as 'New' (excludes used, refurbished or returned products),
3. Price is inclusive of VAT and all associated delivery and handling charges,
4. Not on sale / clearance,
5. Sold by a genuine UK VAT registered business with a legitimate certificate of registration.

We can only match or beat prices provided prior to sale. Price Match can not be applied retrospectively once an order has been raised. Please contact us with sufficient infomation so that we can verify the price, before placing your order with us.
Please note that we reserve the right not to uphold the price promise if doing so would result in Westmount Online Ltd making a transactional loss. The price promise can not be applied retrospectively to orders already placed.

See full Delivery and Returns Terms & Conditions here 

Free UK Mainland Delivery

We offer free delivery to UK mainland only on selected products/ ranges with in our store. If free delivery is applicable this will be stated beside or near to the Buy button on the product page. Free mainland delivery excludes the following zones; Northern Ireland, Scottish Highlands & Islands, Offshore Islands & Channel Islands including the Isle of Wight. Please contact us providing your full postal address and the items you are interested in, to request an accurate carriage quote.

See full Delivery and Returns Terms & Conditions here 

Postage

*** FESTIVE DELIVERIES & LEAD TIMES *** If you are considering placing an order intended as a Christmas gift after the 24th November 2014 please contact us for pre-Christmas delivery availability. Subject to item and postal code, some larger items (ie. Cabins, Gazebos) may not be deliverable before Christmas if ordered after the 24th November. Other palletised goods may not be available for pre-Christmas delivery if ordered after the 6th December. The carriers will not be operational between 21st Dec 2014 and 5th Jan 2015. Please contact us for latest delivery availability. Please be sure to provide the product code and your delivery address when requesting availability. Thank you.

You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order.

Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" or "return to sender" may be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.

See full Delivery and Returns Terms & Conditions here 

Force Majeure

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

See full Delivery and Returns Terms & Conditions here 

Returns

If you need to return a product purchased from us then you have 7 days to do so from receipt of goods. The returned goods must be in a fully resalable state in original sealed packaging and any goods or accessories that accompany the returned product must also come back to us. Please contact us by email to request a Returns Reference Number (RRN) and returns address. Goods can not be exchanged or refunded with out an RRN. If we find that the product has not been returned to us in fully resaleable condition, we reserve the right to refuse a refund on the item (in which case the item will be returned to you), or deduct 20% of the original selling price from the refund amount.

The goods should be returned with their original box, packing and accessories. 

For palletised or larger items, we will schedule a collection with our designated carriers. A charge for this service will be issued upon your return request. Please be noted; larger palletised collections can cost from £40+VAT. Customers are liable for additional return costs.

Items delivered to the address provided at time of checkout, or in writing, but returned to us as "refused delivery" or "return to sender" may be chargeable at the cost of returning the item back to us and deducted from the total refund. Charge is subject to delivery service used to deliver the consignment. Customers are liable for additonal postage and packaging costs.

If the return is due to faulty parts then we will offer a full refund including the cost of return (or collection), or replacement, provided we are notified of the fault, in writing, within 7 days of delivery. Photos may be requested. Larger items will be collected from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.

See full Delivery and Returns Terms & Conditions here 

Damaged, missing or incorrect goods received

Goods must not be assembled until you are satisified that all parts are present and in satisfactory condition. Ensure all parts are checked against the parts list in the assembly manual (subject to product) prior to assembly. We can not accept returns or cancellations if the goods have been assembled (in part or full) or altered by applying chemicals or paints to the surfaces or by altering, modifying or customising (ie. drilling, cutting, sawing etc) in any way or doing anything that could be deemed to be an act of the buyer accepting the goods as his or her own. In the unfortunate event goods are received defective, damaged in transit, parts found missing or the incorrect goods received, we must be notified in writing within 48 hours of receipt. Ensure the goods are thoroughly inspected before accepting and signing for your consignment. We recommend that you sign for your goods as "incorrect goods" or "damaged" in the event you need to make a claim. A report of defective, damaged or missing goods must be made in writing via our Contact Form available on our Contact Us page within 48 hours. Photos will be requested. A replacement part(s) will be processed accordingly. Subject to the item concerned and the delivery method used; a return or collection for a refund will be applicable providing goods remain unassembled (if applicable) with no sign of preparation (ie painting) and in fully resaleble condition, as delivered, in its orginal packaging.

In the event you receive incorrect goods or parts, we must be notified in writing within 48 hours. Incorrect items or parts received must be returned in fully resalable, unused condition in original sealed packaging. We will often arrange for larger items to be collected. Collection is always made from the original delivery address, unless we are notified of a change of address, in writing, at time of the returns request. Failure to supply correct collection information or the collection is attempted but unsuccessful due to goods not suitably prepared and packaged for transit, may result in additional carriage surcharge costs, liable to the customer.

This returns policy does not affect your statutory rights.

See full Delivery and Returns Terms & Conditions here 

Cancellation of Orders

You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on our website, or by email. If the cancellation request is made after the item(s) have been sent said costs will be chargeable and monies chargeable by card or deducted from your refund.

We endeavour to process all orders taken before 12pm the same day for delivery next day* - subject to availability, size and weight. *depending on item, delivery may take 1-4 days. Larger items can take 2-4 weeks. Please refer to listing for approximate lead times.

See full Delivery and Returns Terms & Conditions here 

Changes to This Agreement 

We reserve the right to make changes to our site, policies, and these terms and conditions at any time. If any of these conditions shall be deemed invalid, void, or for any reason unforeseen, that condition shall be deemed severable and shall not affect the validity and enforceability of any remaining condition.

See full Terms & Conditions here